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Novi Sad, Serbia

Consolidation of Municipal e-Services

03Feasibility Public Services & Administration Digital Infrastructure Service redesign DEMO / REPLACE WITH VERIFIED DATA

Lifecycle stage

What this means for industry Technical input has the most influence at this point.

The challenge

Residents use several unconnected portals, each with its own account, for services delivered by the same authority.

The project

Consolidation of municipal services behind one identity and one case record, sequenced so that the highest-volume services move first and the legacy systems are retired rather than wrapped.

Expected impact

  • Single sign-on across in-scope services
  • Published completion rate per service

Funding

Status
Under assessment
Routes under consideration
IPA III, Growth Plan for the Western Balkans
Estimated investment
€6.4m

Member information

Detailed project information

Technical requirements, procurement detail, timeline, documentation and named contact routes are available to ESCA members.

Available to members for this project:

  • Technical requirements
  • Partners the city is looking for
  • Detailed project timeline
  • Named contact routes

Member access is being introduced. Until it is live, request this information through the project desk and it will be sent to you directly.

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